Responsible
Gaming at 7jaya
7jaya believes that gambling should always be an enjoyable form of entertainment — never a source of financial hardship or emotional distress. Our Responsible Gaming framework gives every Bangladesh player the tools, information, and support needed to stay in control at all times.
How 7jaya Protects Players
Every tool and policy described below is available to all 7jaya players in Bangladesh at no cost. Our responsible gaming program is built into the core of the platform — not treated as an afterthought.
Deposit Limits
Set a daily, weekly, or monthly deposit ceiling directly from your 7jaya account dashboard. Once you reach your self-defined limit, the platform will block further deposits until the relevant period resets. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period to prevent impulsive decisions made in the heat of the moment.
Session Time Limits
Define a maximum session length so the platform notifies you when your playing time reaches the threshold you have set. You can choose reminders at 30-minute, 1-hour, or custom intervals. When the limit is reached, 7jaya will display a prominent notification and offer you the option to log out. Staying aware of time spent playing is one of the most effective ways to maintain healthy gambling habits.
Self-Exclusion
If you feel that gambling is no longer within your control, 7jaya's self-exclusion tool allows you to close your account for a defined period — from 1 week up to 5 years — or permanently. During self-exclusion, all access to your account is blocked and all promotional communications are suspended. To request self-exclusion, contact our support team via live chat or email [email protected] with the subject line "Self-Exclusion Request".
Take a Break
Not ready for a full self-exclusion but need a short break? 7jaya's "Take a Break" feature lets you pause your account for 24 hours, 48 hours, or 7 days with a single request to our support team. During this period your account is locked, no deposits can be made, and no gameplay is possible. You will still be able to withdraw any existing balance during the cooling-off window.
Reality Checks
7jaya provides in-session reality check pop-ups that display your current session duration and net financial position relative to your starting balance. These brief, non-intrusive notifications are designed to keep you grounded and aware of how long you have been playing and how your balance has moved during the session — empowering you to make informed decisions about whether to continue or stop.
Loss Limits
Alongside deposit limits, 7jaya allows you to set a maximum loss threshold per day, per week, or per month. When your net losses reach the cap you have defined, the platform will automatically prevent further wagers until the period renews. This tool is particularly useful for players who fund their accounts in a single deposit but want to protect against losing the full amount in one extended session.
Activating Your Safety Tools
All responsible gaming tools are accessible without waiting — they can be activated at any time from your account or by contacting support. Here is how to get started in three simple steps.
Important: Limit reductions and self-exclusion requests take effect immediately and cannot be reversed before the end of the selected period. This is intentional — it is designed to protect you in moments of vulnerability.
Log In to Your Account
Navigate to 7jaya Login and access your player account using your registered credentials. All responsible gaming settings are housed within the "Account Settings" or "Responsible Gaming" section of your profile dashboard.
Choose the Right Tool
Review the responsible gaming tools available — deposit limits, loss limits, session time limits, reality checks, take-a-break, and self-exclusion. Select the tool or combination of tools that best matches your current needs and situation.
Set Your Parameters
Enter the values you wish to apply — for example, a daily deposit limit of ৳2,000 or a session duration alert of 60 minutes. Confirm the setting and it will take effect immediately. The platform will enforce the limit automatically going forward.
Contact Support if Needed
If you cannot find a setting in your dashboard, or if you need to request self-exclusion or a full account closure, our 24/7 support team is available via live chat and at [email protected]. All requests are handled with full confidentiality.
Recognising Problem Gambling
Problem gambling can develop gradually. Recognising the warning signs early is the most effective way to prevent a manageable habit from becoming a serious issue. The behaviours listed below may indicate that gambling has moved beyond recreational entertainment.
Spending more money on gambling than originally planned and finding it difficult to stop once you have started a session.
Chasing losses — continuing to gamble in an attempt to recover money that has already been lost in the same or a previous session.
Feeling anxious, irritable, or restless when unable to gamble, or when attempting to reduce or stop gambling activity.
Borrowing money — from family, friends, colleagues, or through credit — specifically to fund gambling activity or to cover gambling-related debts.
Neglecting work, studies, family responsibilities, or personal relationships because of the time and focus dedicated to gambling.
Concealing gambling activity from family members or close friends, including lying about the amount of time or money spent gambling.
Using gambling as a way to cope with stress, anxiety, loneliness, depression, or other emotional difficulties rather than as a leisure activity.
Repeatedly failing to stick to deposit limits, session duration limits, or self-imposed rules about when to stop playing.
Continuing to gamble despite clear and consistent negative consequences — such as financial hardship, relationship strain, or declining performance at work or school.
Thinking about gambling constantly — planning the next session, calculating odds, or replaying past wins or losses — even when engaged in unrelated daily activities.
Check Your Gambling Habits
The following questions are intended to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this is a personal tool for self-awareness only. If you find yourself answering "Yes" to several of these questions, we strongly encourage you to reach out to our support team.
Confidential: Completing this self-assessment does not generate a report, notify 7jaya, or affect your account in any way. It is purely for your own reflection and awareness.
7jaya Support Is Always Available
If you are concerned about your gambling habits — or about someone you care about — 7jaya's dedicated responsible gaming support team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays. All enquiries are handled with full confidentiality by trained support staff. There is no judgement here — only practical help.
When you contact us regarding responsible gaming, please mention that it is a responsible gaming enquiry so that our team can direct you to the most appropriate resource immediately. We can help you activate limits, process a self-exclusion request, or simply talk through your concerns and point you toward external support services.
Request Self-Exclusion
To request self-exclusion, contact our support team via live chat or send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the duration you are requesting (minimum 1 week; maximum permanent). The exclusion will be applied within 24 hours of your request, and often much sooner.
Set Deposit or Loss Limits
Deposit and loss limits can be set from your account dashboard or by contacting support directly. Limits may be set in Bangladeshi Taka (BDT) on a daily, weekly, or monthly basis. Common starting limits used by Bangladesh players include ৳500 per day, ৳2,000 per week, or ৳5,000 per month — choose whatever feels comfortable and financially responsible for your personal circumstances.
Help for Families
If you are a family member or friend concerned about someone else's gambling, 7jaya's support team can provide general guidance on how to approach the conversation and what support options are available. We can also advise on third-party account closure requests in appropriate circumstances. All such conversations are handled discreetly.
The 7jaya Responsible Gaming Pledge
Never Market to Vulnerable Players
7jaya does not send promotional offers or bonus communications to players who have active limits in place, who have previously requested a take-a-break, or who show behavioural indicators of problem gambling on the platform.
No Pressure to Continue Playing
7jaya does not use dark patterns, misleading countdown timers, or artificially engineered "near miss" notifications designed to pressure players into continuing when they have decided to stop. Your decision to stop is always respected.
Staff Training
All 7jaya customer support staff undergo responsible gaming training so they can identify early warning signs, respond to player concerns with empathy and knowledge, and escalate high-risk cases to the appropriate team within the organisation.
Continuous Improvement
7jaya reviews its responsible gaming policies, tools, and outcomes on a regular basis. We update our program based on industry best practices, player feedback, and emerging research into problem gambling prevention to ensure our approach stays effective and relevant.
Enjoy 7jaya — Within Your Limits
Responsible gaming and great entertainment are not opposites — they go hand in hand. Set your limits, stay in control, and enjoy everything 7jaya has to offer. From BPL cricket betting to live casino tables and premium slots, it is all here waiting for you.
21+ only. Gambling involves financial risk. Please play responsibly. Responsible Gaming